"With the Forum 3000 we never miss a call and our clients like that"
Boudewijn Deneckere is a physiotherapist and osteopath who works from home in Belgium. His wife Anne Van Kerrebroeck is in charge of the administration of the practice. Their job is to provide physical and mental relief to their patients. This is why they chose the Forum 3000 (Opera IP) telephone system, so that clients are not annoyed by unanswered calls. Now, thanks to their Forum 3000, they can deal with several calls at once. "And I have to say, clients are usually fine when I ask 'Would you mind if I take a second call, I will be back to you in a few moments?'. Nobody feels ignored and this improves the general ambience."
"In a practice as busy as ours, we telephone quite a lot" says Anne. "We have installed 3 fixed Forum Iphone 3020 telephones, one cordless phone, a fax and two computers and they all work at the same time. We even increased our space because the integrated voicemailbox means we could get rid of our old answering machine. We also saved money by getting rid of our fixed line. Now our telephone calls use the internet and we have all our costs on the one bill."
The Forum 3000 today handles 4 simultaneous calls. You can have 8 different telephone numbers and you can easily separate your personal calls from business calls.
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